Beginning in 2011, we started asking customers for their feedback on our rewards program and what they wanted to see. The response was overwheming and we were able to gather a lot of data as we built from scratch the referral system everyone was requesting. This lead to the completion of Stage 1 of our build. If you haven’t heard of this referral program, you really should be using it, its very simple and you can learn more here.
The healthdesigns.com referral program pays you for new customers – and saves them $5 on their first order!
Since the launch in late 2011, we have had many customers start to use this as a way to spread their knowledge of health supplements and earn valuable cash back. The result: many customers get their health supplements for free from us. With this program well underway, we want to focus more and more on making it great, simple, intuitive, and friendly for all customers to participate in. This means we need to consolidate our efforts for the rewards program.
While we have many updates coming to the rewards platform in the next weeks and months, the first change will be the retirement of the 5% Back in Rewards program. This program had been used for the last 2 years, though it was somewhat unknown to many customers. This will also help us to offer better Free Shipping promotions and limited time sales as many have asked for. If you don’t know what we are talking about, don’t worry. For those of you concerned about rewards already in your account, you’re fine too – no rewards will expire prematurely or be removed due to this update.
As to the udpates we have coming up shortly for the Referral Program, here is a brief list of what to expect:
- Ability to change your coupon code to whatever you want, helpful for those who want an easy keyword, IE “Just use coupon code HEALTHNUT for $5 off your first order”
- Ability to apply rewards towards shipping costs
- Link to any product page with your URL and capture the referral without using a coupon code
- Better reporting and analytics dashboard
- Supplied graphics and banners for use in spreading your code online
- Create dynamic widgets as similar to Amazon for your use: https://widgets.amazon.com/
That’s just a short list and we know many of you have other great ideas which you can feel free to post in the comments section below. Thanks everyone for your participation!
Tags: affiliate, loyalty, referral, reward points Posted in Inside HD |
If you have ordered from us in the past, or even just interacted with us at facebook , you know how much we truly rely on customer feedback to guide our service. In my next blog, you can see how that created an entire new referral network that thousands of customers are earning real money on right now. But sometimes its about making small tweaks to best service our customers on a daily basis.
With international shipping (which we offer for a ridiculously low cost currently) a lot of customers have been helping to reduce the chance of customs confiscation or taxation for various countries (Brazil, Russia, Australia, Canada). Our great customers are the reason we switched to plain brown boxes, developed new shipping methods, and continue to expand services to new regions. The most recent update though, compliments of our friend Wellington in Brazil (check out his blog here), should help shipping times and customs taxation around the globe.
Previously we populated the Declared Value of any package with the actual order total (products+shipping) and simply marked the package contents as “Other”. While this worked well, we had a lot of people say they were having to order many small packages to try and keep their order values under a certain amount ($50 Brazil, $20 Latvia, etc). So….what we have done is changed the Declared Value to now reflect 50% of the total product prices without shipping. For example, if you ordered $100 of products and paid $10 shipping, we would fill in your customs label with a Declared Value of $50 ($100 x 50%). Many customers are already happy to see this and we think it will really assist in placing larger orders for a combined shipping cost without fear of customs.
As always, you can post any ideas for further improvements to our facebook wall or email us directly. We love hearing from everyone around the world and thank those of you helping us create the largest nutrition delivery system on the planet!
Tags: Brazil, customs, delivery, international Posted in Inside HD |
Canadian customers who rely on healthdesigns.com for nutrition can typically received orders via our International Airmail in just 7-12 days. But we have been hearing reports over the last month that some orders are taking as long as 4-6 weeks, which is crazy – we agree. So here is some information as to why there is such a delay right now from our DHL and USPS carriers:
Canada Post is experiencing service issues in certain areas of the country.
- These challenges are being caused primarily by transition issues related to a massive investment in new technology and processes throughout Canada Post’s network.
- This investment is required as much of the equipment used in our mail processing facilities is over 20 years old, and the processes used to deliver the mail were first introduced in the early 1970s.
- For this reason, we are investing $2 billion in new technology and processes to improve our equipment, reduce costs and better position the postal system to cope with declining mail volumes.
- The scale of the network-wide changes being introduced represents a tremendous challenge. Mail flows are being disrupted by the technology change over.
- Canada Post has undertaken more change in the past four years than in the previous 40 years.
- The company is now working through the complexities of changing its infrastructure while attempting to maintain normal operations.
- We are taking steps to resolve the current challenges by providing employees with additional training on new equipment and hiring additional staff where needed.
- The measures being taken are starting to help.
- All of us at Canada Post take pride in our service and understand the frustration experienced by some customers in recent months.
Posted in Inside HD |
To our valued Brazil customers,
You are likely aware of the postal strike currently underway in Brazil. This strike is affecting some of the packages delivery time as we have heard from customers currently in Brazil. On average, packages from healthdesigns.com take 14-21 days to be delivered. We are seeing orders take as many as 6 weeks currently before delivery. The affected orders include those placed on or after August 10th, 2011. If you have an order placed since that date that has not arrived, this ongoing strike is likely the issue. These packages will be delivered as soon as the postal strike is over and operations are back to normal.
Should you need to check on a specific package that has not been delivered, you may consider visiting your local postal distribution center. The package may be at this center ready for dispatch and they may allow you to take it with proper identification.
A recent article on the ongoing strike may be of interest to you as well.
Thanks for your patience to our valued Brazil customers and we are hoping this strike is resolved soon.
Posted in Inside HD |
A long requested category of products for us here has been sports and bodybuilding supplements. It seems a lot of you would like to add those to your order of high quality vitamins and supplements. Well we are finally ready to announce the launch of over 5,000 sports supplements at healthdesigns.com/sports . And the best part, all the great reasons many customers shop with us still apply, like:
So who were we able to partner with as far as brands? All the best sports brands! Well not all of them, we’re still expanding this category, but you can already shop brands like Optimum Nutrition, Cytosport, BPI, BSN, SciVation, USP Labs and lots more! Additionally, we added to our categories in amino acids, energy supplements, creatine, pre-workout and post-workout.
We hope everyone enjoys these new products and they help get your body looking its best! If we don’t carry an item you’re after, just email us with product name and link at purchasing@healthdesign.com and we’ll get to work on it.
Posted in Inside HD |
